CANCELLATION & REFUND POLICY

We aim to ensure a smooth and transparent shopping experience for our customers.

Exchange Policy

We currently offer exchange service for eligible products. Refunds are generally not provided, except in cases of:

• Damaged products
• Defective products
• Incorrect items delivered

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Damaged / Defective Products

If you receive a damaged or defective product:

• Please inform us within 48 hours of delivery
• Share order details and clear images or video proof
• Unboxing video is recommended for faster resolution

After verification, we will provide:

• Free replacement, or
• Refund (if replacement is not possible)

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Exchange Conditions

• Only one exchange per order is allowed
• Request must be raised within 3 days of delivery
• Product must be unused, unwashed, and in original packaging

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Exchange Charges

A fee of ₹200 per order may apply for size or preference exchanges.
No exchange fee will be charged for damaged or incorrect products.

The replacement/exchange product will be delivered within 7–10 working days after we receive and inspect the returned item.

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Processing Time

Once the returned product is received and inspected,
replacement or refund (if applicable) will be processed within 7–10 working days.

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Shipping Responsibility

Customers are responsible for return shipping in case of size or preference exchange.
For damaged or incorrect products, return shipping will be covered by us.

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Contact Us

For any cancellation, refund, or exchange request:

📧 Email: outfitstreetsofficial@gmail.com